We have summarized a FAQ list below. Trust they will answer most of your questions about Jun Photo Studio’s photography services and rates. Please feel free to contact us for any further questions or concerns. Thank you.
1. Q: Do you provide Amazon product photography and videography?
A: Yes sure. We have many Amazon customers and have done many Amazon photos and videos. Therefore we are very familiar with the visual requirements for the Amazon listing purpose. Please check our Amazon page for more information.
2.Q: Do you have a flat rate per photo or per video or per hour?
A: From years of practices and experiences, we find that unlike other industries, photography is a very customized business. When the shooting subjects are different, and when the customer has distinguished requirement, the incurred photography or videography cost will be very different. Therefore it is hard for us to issue a uniform price list to all potential customers. Having said that, we do describe some pricing guidelines under each photography category. We have various minimum order rates for each type of photography. If you are looking for Amazon listing product photography in China, then you can find the Amazon general pricing list here. Please check and feel free to contact us for a quote based on your specific needs.
3.Q: Do you charge per hour or per image or per video?
A: It depends. In most cases, we will charge per image. But in some scenarios, we will have to charge per hour or per day. Sometimes we also quote a lump sum fee per package/project.
4.Q：Does your price include photo editing/retouching/graphic design/video editing?
A: By default, our quotations are all inclusive. The price always includes shooting, editing and graphic design etc. based on your needs, which means the pictures and videos will be ready for website or printing purpose. However, model fee, MUA fee, location fee, props or food cost may be extra. Of course, if you only want RAW photos/video footages, we can also quote accordingly.
5.Q: Can I get a discount for bulk photography?
A: Yes for sure. Basically our price depends on two things: order requirement and order quantity. When we quote, we will take the job complexity and order volume into consideration.
6.Q: Do you provide on-location product shots?
A: Yes sure. However, we have a minimum charge request for any on-location job. For example, we charge a minimum of $500 for any on-site product photography assignment, as we need to set up a studio at your location before we can start shooting. If your products are not huge, we prefer to take the photos in our professionally equipped studio though. For other types of photography jobs, the minimum charge is different.
7. Q: How can I pay?
A: Our default payment method is Paypal. However, we also accept payment via Payoneer, Wise, Worldfirst, Alipay, Wechat pay and bank wire. Sorry we do not accept credit cards payment.
8. Q: What is your lead time?
A: For product photography and videography, depending on the project complexity and our workload, the turnaround time will be 10 days AFTER we receive your products, your clear instructions AND the 50% deposit.
For other types of photos and videos, after the photo shoot, images will be ready in 10 days depending on your editing requirements and our workloads.
9.Q: Why it takes you so long to take just a few photos?
A: First of all, we are always busy and we work with many customers at the same time. It is a FIRST COME, FIRST SERVED practice. We normally schedule work one week ahead. In addition, professional photography is more than just pressing the shuttle. It takes TIME to produce high quality photos. It also takes TIME to edit them and do the graphic design. If you can give us more time, we will try our best to deliver outputs beyond your expectations.
10. Q: Can I expedite the order if I want the photos urgently?
A: Yes for sure, but we ask the client to pay extra cost for urgent orders with lead time less than 5 days.
11. Q: What file formats do you offer?
A: All photos we submit are high-resolution, which are ready for both website usage and printings/magazines/catalogues/posters etc. By default, we will send photos in 3000X3000 pixels JPG format. But jewellery photography is an exception. For jewelry photos, our regular price is based on the photo size of 2000X2000 pixels. If you want bigger pictures, the price will be higher. We can also provide PNG, PSD and TIFF formats, but you must request these formats before shooting. We ask for an extra editing fee of USD20 if you want other formats than JPG.
12. Q: How can I obtain the final images?
A: We will send you a secure link to download all the hi-res photos after you approve the photos and after we have received the full payment.
13.Q: Will you reshoot if I am not satisfied with your works at all?
A: To save both time and cost, we try to understand your needs clearly before shooting and try to avoid reshoot if possible. We understand sometimes changes are inevitable, so we do allow ONE free revision provided the request is reasonable.
However, we do NOT offer unlimited changes. Therefore, when you see the first proof photos, if you want any change, please specify what you want as detailed as possible, so that we can make the changes all at once. Further revision will incur additional charge unless the 2nd revision is a result of our own mistake. Of course, on the other hand, minor adjustments are acceptable.
14.Q: Do you take test shoot for product shots?
A: Yes sure, but we do not offer free test shoot. Some new customers have a large quantity of products for photo shoot. They prefer to take test shoot for one product first. Only when they are satisfied on the test shots, we will continue to work on the rest products. We welcome this practice which will benefit both sides.
15.Q: Can you shoot more photos than I buy, then I choose what I want at the end?
A: Yes, we can. But the unit price for each image you finally pick will cost more, and you are required to pick 60% or more photos among all the photos are created.
16. Will you refund the 50% deposit if I cannot accept the photos.
A: No sorry, the deposit is NOT refundable, which is used to cover our costs and efforts we have spent. If you are not fully satisfied with our work, you can pick half photos/video clips that you can accept for the deposit you have paid.
17. Q: What kind of equipment do you use for photo shoot?
A: In our opinion, what matters is NOT what gears we use, but what images we can deliver. Nevertheless, we do use state-of-the art professional photography equipment to create our artworks, i.e. Cameras of such brands as Nikon/Canon/Sony and a wide range of different lens, plus Elinchrom lighting system.